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Return Policy

Last updated: June 15, 2025

1. Free App with Premium Features

LearnEN offers a free version with basic features. Premium features are available through in-app purchases and subscriptions.

2. Subscription Refunds

đŸ’ŗ Payhere Gateway

For Payhere payments, contact our support team directly for refund processing

3. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for premium subscriptions:

  • Request must be made within 7 days of purchase
  • Must be a first-time subscriber
  • Refund will be processed within 5-10 business days
  • Access to premium features will be revoked upon refund

4. Refund Process

To request a refund:

  1. Contact our support team at support@learnen.online
  2. Provide your order number and reason for refund
  3. Our team will review your request within 2 business days
  4. Approved refunds will be processed back to your original payment method

5. Non-Refundable Items

The following items are not eligible for refunds:

  • Partially used subscription periods (after 7 days)
  • In-app purchases made more than 30 days ago
  • Accounts that have violated our Terms of Service
  • Promotional or discounted subscriptions

6. Technical Issues

If you experience technical issues preventing you from using our app, please contact our support team first. We'll work to resolve the issue before processing any refund requests.

Contact Support

For refund requests or questions about our return policy:

Email: support@learnen.online
Response Time: Within 24 hours